DELIVERY AND RETURNS INFO
Thank you for visiting guildesports.com.
Kindly find our shipping and return policies below.
We ship to the UK and worldwide with Royal Mail, for the fastest & most reliable service. Please see our shipping rates below.
UK
Royal Mail Standard Delivery (3-5 days) - £4
Royal Mail Tracked & Signed (2-3 Business Days) - £7
EUROPE EU
Royal Mail International Tracked (3-5 Days) - £17.80
EUROPE NON-EU
Royal Mail International Tracked (3-5 Days) - £19.20
USA, CANADA & MEXICO
Royal Mail International Tracked (6-7 Days) - £28.95
REST OF WORLD
Royal Mail International Tracked (6-7 Days) - £28.95
Worldwide and EU Customer’s Shipping Information
If you are outside of the UK or European Union you may be subject to import duties and taxes once a shipment reaches your country. All orders will be shipped DAP (delivery at place), our courier may contact you for more information regarding your shipment. Should there be a delay or any issue with your delivery, please contact shop@guildesports.com for help in resolving the problem.
It is important to note that a small fee will incur and it is your responsibility to pay any applicable import duties and charges on delivery. Import duties are charged once the delivery reaches its destination country. Guild Esports Plc has no control over these charges, and cannot tell you what the charge would be, as customs policies vary from country-to-country.
Please be mindful of any pre-order items. These will take longer to be dispatched and key dates are listed on each item.
How to track my order?
Our shipping partner, Royal Mail offers you the flexibility to track your delivery while it’s on its way through using Royal mail tack-your-item. Whether you need to schedule a delivery for another day.
Once your order has left us and is with Royal Mail, they will contact you via SMS and/or email to let you know when to expect the delivery.
How long until my order is dispatched?
All orders are shipped within 1-3 business days of purchase. This time is subject to change due to the nature of heavy order volumes.
Please be mindful of any pre-order items. These will take longer to be dispatched and key dates are listed on each item.
Returns Policy
We do not accept returns unless items have defects, or the item has been damaged.
If for any reason there is an issue with your purchase, please contact the info@guildesports.com and we will endeavour to solve it ASAP.
Do I have to pay to ship my item back?
Yes, you will need to pay for return costs of an unwanted item to our warehouse. However, if you are to receive a new replacement item, we will cover the costs of shipping this item to you.
Choice of shipping method for items sent to us is up to the sender. However, it is your responsibility to ensure that your package reaches our warehouse, therefore we advise you to use a tracked shipping method . We will confirm when the item has been received, and, once this item has been checked, we will issue a refund to the original form of payment for the total amount of the order.
Can I get an exchange?
No exchanges right now. Refund only.
How long will it take for me to get a refund?
Refunds can take up to 14 working days once issued. If you have not received your refund after this time please contact us on info@guildesports.com.